Delivery and Returns
PLEASE NOTE – WE CURRENTLY ONLY DELIVER TO THE MAINLAND UK
- A standard delivery costs £5.95 Including VAT
- If your order comes to over £99 Including VAT then you will qualify for a FREE delivery
- A standard delivery takes between 2 -7 Working days
- A Special order for items such as Brian Yates takes 10 – 14 Working Days
If any items are out of stock or any circumstances change we will contact the customers promptly with further instructions.
All Wallpapers which are Specially Ordered items are non returnable no matter the quanitty or price involved, as non stock items come direct from the manufacturers themselves. Stock items may be returned within 28 days of purchase, anything over this period of time is non returnable. Items MUST be returned to us in perfect condition as it will then go back into stock to be re-sold, it is the customers responsabilityfor this and to return the goods to our store and stand any fee’s involved.
Before hanging any of the rolls check that they are undamaged, that the pattern and batch numbers are the same and that there is no colour variations or imperfections. Please ensure the product is hung by a proffesional decorator as the user must accept responsability once work has commenced.
In the event of a wallpaper fault Ace Decor must be informed within 30 days of recieving the goods to [email protected]detailing the fault and the quantity invoved, we will then contact the manufacturers, we will also require all the rolls with a fault on to be returned to ourselves along with a label for each faulty roll.
NO claim will be allowed for any wallcovering hung in excess of THREE DROPS.
Ace Decor Ltd cannot be held responsable for any labour charges