FREQUENTLY ASKED QUESTIONS
Ace Decor accepts most major credit and debit cards including Switch, MasterCard,MasterCard Debit, Maestro,Visa Electron,Visa Debit/Delta.
Ace Decor uses the Sage Pay Gateway which uses 3D secure. It is the latest FREE online fraud prevention initiative launched by card schemes as a more secure method for authenticating the shopper at the time of the transaction. Visa and MasterCard will take responsibility for your 3D Secure Authenticated transactions, taking the liability and reducing the risk of chargebacks.
In the event of a fault please send a sample of the product to us with the label(s). We also ask that should your delivery arrive in a less than satisfactory condition, i.e the box has been damaged in transit, please note this when signing for the delivery. If you are able to take a photograph of the damaged box this would help us tremendously in our seeking a refund from the courier delivery company.
Deliveries take between 2 – 7 working days
Brian Yates Wallpaper takes between 10 – 14 working days
Ordering a sample of wallpaper is always recommended as the colour shown on your computer screen may slightly vary from the physical product itself. When scanning our wallpaper we always try to ensure that the colour matches as closely as possible, however every computer monitor has different settings for brightness, contrast etc and as a result may appear to be a lighter or darker shade than it actually is. The cost of a sample is refunded if you later decide you would like to purchase the wallpaper.